What's up with TMR Audio?


Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
I placed an order with TMR this last Sunday and it shipped Monday.  My guess is that my item had factory packaging to ship in.  If they have to create custom packaging for the OP it could cause a slight delay in shipment.
Great point. Hope you don’t have any new customers that aren’t accustomed to your past  performance. 

Our business base was comprised of repeat and new customers, but the goal was to earn customers for life. Our customers/prospects had several suppliers from which to choose.

Many of our competitors were more mature in the business lifecycle and didn’t sweat the small stuff. They were the market leaders of course, no need in getting wound up over things. 

We loved it and thrived. As our business grew, the challenge became how not to follow in their footsteps. 

As a leader, one of my key roles was selling why we should be fanatical about making customers raving fans. It was time well spent.

Of course there are many reasons to not sweat it. It costs money, takes a lot of training, makes hiring the right employees difficult, and takes continual reinforcement. It’s the path of most resistance and takes strong leadership. Not that complex, just very, very hard. 

Sorry for the rambling, I guess I miss it more than I thought! 
Somebody's home. Just listed...
Infinity Intermezzo C.M.M.D. 12" Woofer; CMMD; 4.1t; Mid Bass Driver (2/2) (16224)
About 4 days ago, I sent a PM to them about an ad.  They responded although it wasn't what I was hoping to hear.  I don't think there's a problem.

Bob
And it does not hurt to NOT cancel it yet either George.
And if the receivers are in? That's the dumbest thing anyone could say, but then your are a fuser.