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Origin Live company support

Looking for other’s experience to work with Origin Live Company in UK. I have their turntable motor kit. Control board is broken. Motor and power transformer work fine.

Feedback to my email to them (They replied to one email. No responses after my follow-up email)- I was told the motor kit is too old, and they do not service it; I was asked to buy a new one. Can’t buy the part I need, as the new control board is not compatible with old motor and transformer. Need to buy transformer, board and motor. No discounts for replacement, pay full price on web site.

I called them by phone. Feedback from call: I cannot afford the time to talk on the phone to customers. I give the best deal. Buy it and if you don't like it - send it back for full refund.

dcaudio
biffkitty02
9 posts
 
I ordered a replacement belt from Origin Live for my Well Tempered Classic.  I made the mistake of not doubling the measurement from my previous belt and received a half sized belt.  My bad.  I reordered with the correct specs and the belt I received had a noticeable bulge where they skived the splice together, which resulted in a very noticeable wow as it passed over the spindle each revolution.  The splice was also crooked. I carefully sanded the splice with 1200 grit paper and solved the problem.  Poor quality control in my opinion, but at this point I had too much time and money invested to pursue further.  The belt did make a worthwhile improvement to the sound.
oscar44
130 posts
 
Origin L delivered  the worst experience of my audio life when I needed help with a brand new tonearm. The dealer (who was really a manufacturer who packaged new OL arms with his tables)  might have done more but OL were impossible to deal with and left me hanging for an age. I'll never deal with them again. 
mijostyn's avatar
mijostyn
8,252 posts
 
If you have to have British go SME.

morningstaraudio's avatar
morningstaraudio
154 posts
 
That is a shame to hear that.
  My next table/arm was going to be Origin, now I'm having second thoughts.
oregonpapa's avatar
oregonpapa
4,867 posts
 
A few years ago, I bought a Originlive turntable belt for my Well-Tempered Classic TT. The shipping was taking longer than I thought it should, so I contacted OL and was told to wait another week. One week later, still no belt. I contacted OL again, and they said "Well, it must be lost in the mail, because we sent it out immediately." In the next breath, they said ... "We'll send out another one." That, they did ... with no questions asked. Because they made good on the lost belt, I'd have no qualms about buying from them again.

Frank
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