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Origin Live company support

Looking for other’s experience to work with Origin Live Company in UK. I have their turntable motor kit. Control board is broken. Motor and power transformer work fine.

Feedback to my email to them (They replied to one email. No responses after my follow-up email)- I was told the motor kit is too old, and they do not service it; I was asked to buy a new one. Can’t buy the part I need, as the new control board is not compatible with old motor and transformer. Need to buy transformer, board and motor. No discounts for replacement, pay full price on web site.

I called them by phone. Feedback from call: I cannot afford the time to talk on the phone to customers. I give the best deal. Buy it and if you don't like it - send it back for full refund.

dcaudio
mijostyn's avatar
mijostyn
8,570 posts
 
If you have to have British go SME.

morningstaraudio's avatar
morningstaraudio
154 posts
 
That is a shame to hear that.
  My next table/arm was going to be Origin, now I'm having second thoughts.
oregonpapa's avatar
oregonpapa
4,867 posts
 
A few years ago, I bought a Originlive turntable belt for my Well-Tempered Classic TT. The shipping was taking longer than I thought it should, so I contacted OL and was told to wait another week. One week later, still no belt. I contacted OL again, and they said "Well, it must be lost in the mail, because we sent it out immediately." In the next breath, they said ... "We'll send out another one." That, they did ... with no questions asked. Because they made good on the lost belt, I'd have no qualms about buying from them again.

Frank
noromance's avatar
noromance
9,833 posts
 
@oregonpapa Um, sounds like they didn't make good on any lost belt -they just sent yours out after you called them twice.
rbtstock's avatar
rbtstock
40 posts
 
Yes thank you dcaudio, we need to know about these a-holes that will gladly take our dollars, however when you have an issue with their product, they are no where to be found, I say lets all band together and expose these pricks, funny the way I found this thread, I am in the market for a tonearm and see that their US distributor was audio revelation in carlsbad ca, so I googled for a new US distributor, and now I read this, so glad I did, makes my decision easier, and Origin Live just lost another customer, good riddance!
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