Dear Slickmachine,
I am sorry you feel this way. You and I spoke earlier this week about getting you a new subwoofer. I am sorry it was damaged by FedEx - I've offered to replace your subwoofer entirely free even though it was damaged by the careless actions of your local FedEx delivery driver - you have the video surveillance evidence of this fact. WE RUN better than 99% successful undamaged delivery so your situation is a rare one. I've said for years we've designed "damage proof packaging" and we have. I'm still working on the "idiot-proof" delivery boy design.
We are very busy here so the free replacement might not have come into you as fast as you've expected it. We'll have it shipped out soon. I believe it was painted last night.
Sincerely,
Eric Alexander - audio designer
I am sorry you feel this way. You and I spoke earlier this week about getting you a new subwoofer. I am sorry it was damaged by FedEx - I've offered to replace your subwoofer entirely free even though it was damaged by the careless actions of your local FedEx delivery driver - you have the video surveillance evidence of this fact. WE RUN better than 99% successful undamaged delivery so your situation is a rare one. I've said for years we've designed "damage proof packaging" and we have. I'm still working on the "idiot-proof" delivery boy design.
We are very busy here so the free replacement might not have come into you as fast as you've expected it. We'll have it shipped out soon. I believe it was painted last night.
Sincerely,
Eric Alexander - audio designer