Tekton Double Impacts


Anybody out there heard these??

I have dedicated audio room 14.5x20.5x9 ft.  Currently have Marantz Reference CD/Intergrated paired to Magnepan 1.7's with REL T-7 subs.  For the vast majority of music I love this system.  The only nit pick is that it is lacking/limited in covering say below 35 hz or so.  For the first time actually buzzed the panel with an organ sacd. Bummer.  Thought of upgrading subs to rythmicks but then I will need to high pass the 1.7's.  Really don't want to deal with that approach.

Enter the Double Impacts.  Many interesting things here.  Would certainly have a different set of strengths here.  Dynamics, claimed bottom octave coverage in one package, suspect a good match to current electronics.

I've read all the threads here so we do not need to rehash that.  Just wondering if others out there have FIRST HAND experience with these or other Tekton speakers

Thanks.
corelli
Dear Slickmachine,

I am sorry you feel this way. You and I spoke earlier this week about getting you a new subwoofer. I am sorry it was damaged by FedEx - I've offered to replace your subwoofer entirely free even though it was damaged by the careless actions of your local FedEx delivery driver - you have the video surveillance evidence of this fact. WE RUN better than 99% successful undamaged delivery so your situation is a rare one. I've said for years we've designed "damage proof packaging" and we have. I'm still working on the "idiot-proof" delivery boy design.

We are very busy here so the free replacement might not have come into you as fast as you've expected it. We'll have it shipped out soon. I believe it was painted last night. 

Sincerely,

Eric Alexander - audio designer 
Eric,
I appreciate the response here, and now that I posted this I've suddenly received an email response as well this morning. After talking to you yesterday, it was clear that the replacement wasn't in the works, amp was going to be a problem because of virus, what color was it? etc etc.  So if you've pushed everything through that quickly that is very much appreciated as I was left expecting weeks until anything happened.
 As for a free replacement...???  I clearly and deliberately asked you, upon receipt of damaged product, what I need to do on my end to facilitate reconciliation with FedEx, for both of us.  I absolutely don't blame you for the damage, and I certainly didn't convey that here.  You clearly stated that you would handle it completely on your end, which didn't happen.  I expect nothing for free and I assume I'm sending the damaged sub back to you as per our original conversation, where you mentioned FedEx would pick up and package.  I hope you hold them to that and get reimbursed.  There is no reason why you shouldn't, and I don't feel like I should shoulder it either.  You have the video and pictures, if you need something else, let me know.  Please understand where I'm coming from as a consumer/customer:  My situation seems a one-off, and I believe I was lost in the shuffle afterward.  For future reference I think most people would start to get nervous in the same situation.  I feel a lot better knowing the speaker is almost finished.  ... If someone would have just responded to one email over the last week... are you guys monitoring the forum and not customer email? 
It looks like Tekton is very busy, and unfortunately sometimes emails can get missed. It’s not ideal, but the added cost to each speaker sold when a full office staff is hired to answer hundreds of emails and phone calls, as well as folks that frankly need way too much hand holding(not present company, please don’t misunderstand), would be really high.

Let me say this about Tekton. For a company to be in business this long, and have a product that has a still growing fan base, they must be doing something right. No company would be in business this long if they were dropping the ball with customer service.

Slickmachine, your experience, unfortunately, can happen with any brand. I’ve had items simply not show up, and when I made enquiries found out that the company(not Tekton) somehow got my address fouled up. The Fedex experience can happen with all carriers too, especially with heavier items and delivery people that frankly should get fired.

Anyway, that the owner of a company would come onto a forum and speak directly and be up front with a customer, that’s a rare thing, and is a mark of a respectable organization. Keep the faith, I’m sure it will end well.

Sorry about your basement project, that sucks. You’ve got a bit of a challenge there. Hopefully in a year you’ll look back and chuckle about the whole thing.
I'm sure that it will be fine in the end, but up until yesterday I had no comms and no idea what was going on- after 3 emails over 9 days which sounds an alarm for me.  Not sure how a customer's 3 emails get missed but the moment a forum post goes up, immediately replies to thread post.  Think about it.
Either way, I'm super happy to hear the replacement is almost out the door because yesterday's conversation left me rather disappointed, obviously.  
As for the basement- super large poop sandwich for sure.  I'm hoping I have a job one year from now so I can look back and laugh.  If not, I can get you a deal on some lightly used Tektons.