Am I asking too much?


I’ve  been looking to finally buy the cartridge my turntable - a restored Garrard 401 with Reed 3P tonearm - deserves.  So I sent a note to a local Koetsu dealer - wanting to support them over your typical big names (e.g., Music Direct, Upscale Audio, etc.) particularly during covid.  Though I’ve never bought from this local place,  I’ve visited them before a couple times, and live less than 10 miles away.   When I asked the dealer if they provide turntable set-up — remember, this is for a $7000 cartridge — he told me that they refer people to a local company for that (which means of course at an additional charge).

wtf?  So the only service provided by the local dealer is to order the cartridge that I can get cheaper on-line and then refer me to someone else to provide actual service.  Anybody else have a reaction to this?
128x128mdalton
millercarbon...A suggestion: Go to your window, open it, and shout at the top of your lungs: "I'm mad as hell and I'm not going to take it anymore!" You'll feel so much better after you get that built up anger (you say disgust) out of your system. All that just because a dealer wouldn't set up a turntable for a customer. I agree, he should, or at least pay for someone else to do it. Your reaction, and attack on the dealer, and other dealers, was a little over the top.
I work in a small B&M HiFi store founded 45 years ago.  Our business is ekeing out just enough to hang on.  Our customer base is ageing out...WE are ageing out!  We get more calls from widows wanting to unload their late husbands' systems than "new blood".  But we all are schooled in phono setup and never let a customer do it themselves (unless they insist).  We don't charge extra if they buy the cart from us.  That's a significant value we add compared to anyone else in our area.  Service is not dead!  
Hello,
I was going to buy a Rega P6 In Chicagoland area which is like 2K and the dealer-Holm Audio said they prefer To set up the TT at no charge. I’m with MC. Buy the cart online, buy the tool to set up the TT, and do it yourself. Also if you have the tool you will have it for future carts. Or maybe you want to experiment with different carts. I think that store is not professional. Like paying $640 for a service B on a Mercedes. Which is a glorified oil change. The dealership remove the rims and tires to check the brakes. Tire rotation is extra. How hard is it to put the tire back on a different position? Do the cart Setup yourself. 
personal service is a dying concept in many fields, audio is just one

covid debacle is wiping out many of the few smaller folks still trying to make it by providing good service and customer care

we should look outside our lil hifi bubbles and see the world that is around us, realize we are lucky to have nice homes, nice hifis to listen to in peace and comfort while most of the world struggles

put it all in perspective, complain less, be kind and forgiving and give others the benefit of the doubt and good will

we will be happier for sure, and maybe if enough of us do it, the world and our society will be better for it

ps - i miss jerry raskin :)