Am I asking too much?

I work in a small B&M HiFi store founded 45 years ago.  Our business is ekeing out just enough to hang on.  Our customer base is ageing out...WE are ageing out!  We get more calls from widows wanting to unload their late husbands' systems than "new blood".  But we all are schooled in phono setup and never let a customer do it themselves (unless they insist).  We don't charge extra if they buy the cart from us.  That's a significant value we add compared to anyone else in our area.  Service is not dead!  

Hello,
I was going to buy a Rega P6 In Chicagoland area which is like 2K and the dealer-Holm Audio said they prefer To set up the TT at no charge. I’m with MC. Buy the cart online, buy the tool to set up the TT, and do it yourself. Also if you have the tool you will have it for future carts. Or maybe you want to experiment with different carts. I think that store is not professional. Like paying $640 for a service B on a Mercedes. Which is a glorified oil change. The dealership remove the rims and tires to check the brakes. Tire rotation is extra. How hard is it to put the tire back on a different position? Do the cart Setup yourself. 

personal service is a dying concept in many fields, audio is just one

covid debacle is wiping out many of the few smaller folks still trying to make it by providing good service and customer care

we should look outside our lil hifi bubbles and see the world that is around us, realize we are lucky to have nice homes, nice hifis to listen to in peace and comfort while most of the world struggles

put it all in perspective, complain less, be kind and forgiving and give others the benefit of the doubt and good will

we will be happier for sure, and maybe if enough of us do it, the world and our society will be better for it

ps - i miss jerry raskin :)

@crustycoot

Where is your B&M? 

@crustycoot, my hat is off to your, sir. I would drive you crazy, but would potentially give some of the widows' items a home that would appreciate them.  And a manager that I could 'bench race' with... ;)

@mdalton, I hope crustys' near you...really.  He has the business model that I subscribe to, to go the extra that makes a customer Want to return.

To all:
I'll apolgize for my outburst, rant 'n rave, But...  I'm of a business where we tend to get very specific about What we're going to do, the estimated 
'time frame', and what we expect to see on arrival.  Minor deviations we Do expect; Major ones trigger meetings and the potential of the dreaded Change Order.
A major client had a term for it:  BOAT$
Bring Our Another Thousand $

We don't care for them, either.  Fouls up our schedule, makes our staff have to stay in another period of time away from family, doomed to remain in the hotel stir crazy in a locale eating out of a microwave or Googling food reviews from questionable tastes...

But, I digress as usual....

Y'all....Ask Up Front.  Be Clear, Be as Specific as Possible.
Beats the alternative, whether b&m, AG sales, or any other venue.
If Any Doubt....Walk Away.

Best to all, J