Lemons are an actual thing in high-end audio


The last couple of years I have been on a quest to get my system to the point where I am satisfied that it is as good as I could get it within reasonable budgetary limits, which for me was about $20K.

Along the way, I sampled quite a bit of gear in my home for extended periods. In particular, I went through a surprising number of amplifiers before I arrived at my preferred piece of equipment.What I discovered during this process is that lemons can and sometimes get released by high-end audio manufacturers. I am not going to name the manufacturers in question because I honestly believe that my experience was the result of purely random factors and could occur with ANY manufacturer.

One of the lemons I got was a high-power solid state amplifier, very well reviewed, from a highly regarded major manufacturer. I kept hoping that the fabled "burn-in" would fix what I heard. It did not. After about 200 hours I gave up.The sound, though powerful, was harsh and unmusical. In this case, I suppose that I only had myself to blame because although I bought it brand new, I had found it on the gray market. I just couldn't resist the substantially discounted price. Lesson learned. Interestingly, the amplifier I eventually settled on was a different model but from the same manufacturer. I bought it used, but it was from a reliable and known source. I couldn't be happier with the result.

The second lemon I got was altogether different. I bought a high-end DAC directly from the manufacturer, and in this case I was quite lucky. The shipper had made a mistake and sent me two separate units. The first one I got was a upgraded version of the same model that I bought that was intended for another customer. Until the manufacturer reached out to me I didn't know this, and I was terribly disappointed by what I heard. Not only was it not an improvement over my existing DAC. It actually sounded worse. When the manufacturer told me that my unit would arrive in a day or two and would I please ship the one I had been sent by mistake to the intended customer, I was elated. The unit originally intended for me arrived the same day I shipped the wayward unit to its rightful owner. As I had hoped, this less expensive version of the same DAC sounded MUCH better than the one I had been listening to. In fact, it sounded better than any DAC I have ever heard. So, now I am happy. The DAC was the last link in the chain of my dream system.

Much has been written by those in this hobby about snake oil and how manufacturers of high-end audio can take advantage of audiophiles by producing sub-standard gear at exorbitant prices just as a cynical way to turn a buck. For the most part, this has not been my experience. I have run across gear whose sound was obviously refined and well-executed, but just not to my taste. That didn't surprise me. But what did surprise me was the sub-standard gear I encountered from manufacturers acting in good faith who, for whatever reason, just got it wrong and let second-rate gear slip through their quality control efforts.

Buyer beware.
tomlhuffman
You put a lot of time into your post; I'm not sure why you feel it necessary to not mention the manufacturers. People can troubleshoot or confirm or disconfirm what you've experienced much better if you just name names. Otherwise, what can we say?

Agree that "lemon" may not be the right term. Something is clearly mismatched for you -- but these are functioning products.

Tom: Good thing you hid the brand names of these components. Calling them “lemons” is really slanderous and you fail to prove the claim.
In my experience, lemons rarely occur and what you got were units that you didn’t like, or were shipped incorrectly. In neither case is the factory at fault. They worked! 
A lemon is a unit that fails more than 2 times requiring the same, repeated repair. Lemons and break-in are among the reasons most dealers offer 60 day evaluations. You not only sodomized yourself by buying a grey market amp but then you reinforced the manufacturer’s bona fides by buying another model from the same factory. Huh? Your lemon is just going to be repacked, tested and sold as “B-stock” at the first opportunity.
The owner of the first serious hifi store I managed had a wonderful slogan in his front display window—one that I still consider every time I make a purchase: “Buy the best and cry once.” That should include an authorized dealer, especially if you’re buying super expensive new gear, super complicated items, or stuff you have no knowledge of and possibly no business owning.
There are flawed designs and there are units manufactured on Friday afternoons.  Two different things.
This forum is unlike any I have ever participated in. It is apparently populated with irascible, suspicious types.

I reported what I thought was an interesting phenomenon I had encountered while sampling many different pieces of high-end equipment. I have been criticized for NOT naming the manufacturers. I have been praised for not naming them, as this would have been slanderous. The most consistent criticism I got was that the items in question were not actually lemons. Apparently, the reason for this is that they worked. I mean, I was able to turn them on and they did produce sound. This is a particularly bizarre observation for a group presumably interested in high-end audio in which sound quality the coin of the realm. They also were not lemons I have been told because:

1) I didn't compare apples with apples. It was just poor equipment matching.

One of my examples was of two DACS, both the same make and model, and manufacturer. They differed only by the presence of some optional upgrades. One sounded fantastic and the other sounded significantly worse, worse than the cheap DAC it was supposed to replace. This is not a matter of "equipment matching". They were the same unit differing only by the presence or absence of some relatively minor upgrades. They were both auditioned using the same same associated equipment in the same room under the same conditions. Any difference in sound should have been at most minor. In fact, the sound was quite different, with the more expensive unit sounding significantly worse.
Also, I should have mentioned that in the other case, the amplifier, I am very familiar with this company's products. They have a house sound. I own another one of their products. Not only did the significantly more expensive lemon not sound better. It sounded significantly worse, and, more importantly, it did not ever really sound at all like my other unit. I might also mention that it had been widely reviewed and praised by all. When I settled on my final choice, it was also from the same manufacturer. It sounded better than my existing unit, but they clearly sounded similar. Unlike the lemon, they sounded as though they were clearly made with the same DNA.

2) These were not lemons, they were just expressions of personal preference.

I suppose in the broadest sense, ALL audio choices are a matter of personal preference, so to that extent this becomes a trivial observation. The sense in which it is NOT trivial is that after listening to a lot of expensive gear for many decades, believe it or not I am able to make intelligent judgments about gear that sounds good and gear that does not. This is NOT a question of personal preference. I mentioned in the post that some of the equipment that I auditioned sounded refined and of obviously high quality, but just did not accommodate my tastes. That can easily happen. The lemons were not that. Yes, I could turn them on and yes they made sound, but the sound they made was not enjoyable, was not refined, and was not musical. Something was obviously wrong.