You should be able to get replacement from Elusive or directly from Charisma Audio. I have dealt with Charisma Audio, nothing but stellar customer service. Hope you have a back-up cart while you await replacement.
Diamond Stylus Enters the 4th Dimension
So, I went to play a Chet Baker Album last night. Lowered the arm, flipped og the mute switch and.......GARBAGE!
The cantilever looked fine. On examination with my USB microscope I confirmed a sullen fact. The diamond had gone AWOL. There is just a little glue left on the end of the cantilever which is completely undamaged. It is a Clearaudio Charisma cartridge.
Anyone ever have this happen? I played records the day before no problem. I did not take anything to the stylus brush or otherwise. I do use an Audio Technica tonearm lift but it's trigger mechanism is so light. I can't believe that did it and it certainly should not do it. IMHO the cantilever should break before the diamond gets knocked off.
The cartridge is four months old and I got it from Elusive Disc. It has a two year warranty. Here is where the rubber hits the road.
The cantilever looked fine. On examination with my USB microscope I confirmed a sullen fact. The diamond had gone AWOL. There is just a little glue left on the end of the cantilever which is completely undamaged. It is a Clearaudio Charisma cartridge.
Anyone ever have this happen? I played records the day before no problem. I did not take anything to the stylus brush or otherwise. I do use an Audio Technica tonearm lift but it's trigger mechanism is so light. I can't believe that did it and it certainly should not do it. IMHO the cantilever should break before the diamond gets knocked off.
The cartridge is four months old and I got it from Elusive Disc. It has a two year warranty. Here is where the rubber hits the road.
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- 39 posts total
- 39 posts total