2. misc-audio
  3. 161446-1046

I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

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bjesien
1,283 posts
 
It seems like the majority feel pretty good about TMR. Your expectation about an apology, or something symbolic is understandable. You’ve obviously been looking forward to adding this particular component to your system for some time. When it went up in smoke and they treated you like you got the wrong color pair of shoes- I can see why you would start a thread looking for some reconsiliation. Did you ask if they would repair it and send it back? Maybe you don’t want a fried product for resale value?
I was suprised that I couldn’t be put on a list and notified when a particular product appeared. That’s not so much a complaint as a suggestion that I made. Here you have a lead knocking on the door with cash and they can’t put you on a list- simple spreadsheet or even a big white-board?
ejr1953
912 posts
 
I have done only one transaction with TMR and I couldn't be more satisfied.  I traded in a PS Audio P10 for the P15 and the shipping was fast and the transaction was handled quickly and smoothly.
mahler123
3,312 posts
 
+1 Dekay 

I also think that the OP has a reasonable attitude here.  He had to bad experiences with a reputable company.  His initial post acknowledges that his experience may be an outlier and he is asking for feedback.  It is a service to the rest of us to have others share their experiences with vendors.  My only mild criticism is his labeling his second experience an “emergency “.  Buying an audio component is never an emergency.  It would not be my expectation that CS be available on the weekends.  Of course, a dealer that exceeds expectations will tend to get more business, but that is their choice.
alhuntmac
6 posts
 
I have had one experience with TMR. A few months ago I bought a set of kef bookshelf speakers represented as fully tested excellent condition Etc. Quick shipping easy transaction overall but when I plugged them in it was obvious they weren't tested at all. The sound that came from these speakers would make your ears bleed obviously there was something wrong with the voice coils. They said to return them for a refund but didn't give me a return label. When I pointed this out  they reluctantly provided one and then when I got the refund it was short the original Shipping cost. I essentially got to pay $30 for a bunch of aggravation and disappointment
ml8764ag's avatar
ml8764ag
502 posts
 
I too had an experience with TMR that made me think that they did not fully test (as prominently advertised) before selling. Bought a preamp whose remote function was dead on arrival. Turns out that a necessary ground connection was MISSING. They did take care of the problem after shipping back to them, etc. but it was a big hassle (that could have been avoided).

People do make mistakes...but this kinda left a bad taste in my mouth....mostly because they imply they do extensive testing before reselling pieces (their premium prices also presumably take this into account). They could NOT have successfully tested the remote functions worked before shipping to me.

re. 100% positive feedback...for these high volume vendors...take it with a grain of salt...as in my almost 20 years of Agon experience....I’ve seen negative feedback come and go for some of them. I can’t be sure ...but suspect it would be harder for us individuals to “correct” negative feedback issues...

The OP has every right to post his experience as long as done factually and respectfully. Turns out his (and others) experience matches mine.
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