Analog Tube Audio: where is my SME 3009?


Hi Chaps,

I am having trouble with Robert Graetke, owner of Analog Tube Audio in Schiffdorf, Germany. Last January, I sent him my SME 3009 S2 and a brand new Denon DL-103R, the arm was for rebuild. He asked me to give him a little bit of time for the inspection.

A month has passed and I did not hear from Mr. Graetke again. I sent him an email, no answer. Last week I sent him another message telling him that if he could not handle his work he should not have accepted new customers and asked him to return my SME tonearm and Denon cartridge not repaired, that I'll pay shipping charges.

As of today, I have not heard a word from him. Any suggestions as to what should I do? As a matter of principle I have been thinking if taking a trip to Germany would be worth the time.

Cheers,
f456gt
f456gt, maybe he was in an auto accident or something dramatic happened to him. Have you tried calling Analog Tube Audio? Otherwise you may have to take a trip through the chunnel and get some French fries on the way:-)
@f456gt

I think you are being unreasonable given the pandemic and its implications. He already indicated that he would need some time.
I have purchased products from him and the response to emails was prompt and service was excellent.

Last week I sent him another message telling him that if he could not handle his work he should not have accepted new customers and asked him to return my SME tonearm and Denon cartridge not repaired, that I’ll pay shipping charges.

Are you unaware of the current pandemic, the delays in international freight and parcel post, the fact that some countries have lockdowns as the virus spreads, staff may not be able to travel to work.

Come on man.