Sending a 110 lb amp to the manufacturer for cleaning/calibration. Good idea? How to ship?


Hi All,

So I reached out to Simaudio as my amp (Simaudio Moon Titan HT200 5 channel) is getting a bit long in the tooth. It performs truly flawlessly and is just beautiful and barely even gets warm after running all day long. I was just more curious than anything about lifespan, etc. Simaudio replied right away. They said all the units they'd manufactured since 2001 are still "active". However they did recommend sending it to them (if I could be without it for a few weeks) for "cleaning and calibration".  

Couple of things, I can't even go 1 day without this unit. But beyond that just the thought of packing this thing up and shipping literally makes me cringe. I'd certainly pay extra if there was some way to avoid UPS/FedEx or any other means like that. Any recommendations and have any of you ever done something like this?

Would appreciate any advice. Thanks all in advance...
kingbr
Assuming that you can't deliver it yourself (or even better, get someone locally), you really need to get a manufacturer-approved packing box/container, because (as someone who has had an amp trashed twice by UPS), you need to pack it EXTREMELY well, pay for the insurance and take pictures of your unit and your packing process all along the way, because the shipping companies will not reimburse you if you use an unapproved shipping container.  I sent a McIntosh solid state amp across the country - it weighed 104 pounds total (the box weighed about 30 pounds all by itself) and it was in an official McIntosh box and it still got damaged - account for the box being dropped from three feet up on the side/corner without damaging the unit.  Don't mess with bubble wrap - it offers little protection for something this heavy.  Use thick foam and fill any spaces in the container so if it breaks loose inside the box(es) it can't roll around.  It can be done, but don't assume that anyone is going to be using kid gloves on your unit.
No shipping here.

   If possible, talk to them at t he factory, or the official USA service center , ask how long for the work to be done. 
  If not too long what is the best time to have the amp there for service/upgrades, etc etc. make a plan, and drive them there, get a vacation out of it if possible with the family.   Pick up after a week, or 2 weeks, if you have the time from work. 
   We know it’s not far, we drove my amp to Rockford, about 4 hours from us, stayed 4 days in a hotel, visited some things to see, wife did some shopping, etc. 
called us, drove 20 min, picked up, drove home that evening.      Amp safe and sound. 
  What gets us (me) nervous is the drive to the west coast if and when one of my monoblocs starts to act up, the drive to California to have both of them upgraded is not on my idea of fun drive, but we can visit my cousins on the way home, and will be a good story. 
    Will not ship anything except my preamp (lifetime warranty)

  had 2 receivers, 2 CD players, and 4 pairs of speakers arrive damaged, was really upset at the speakers, but we’ve learned our lesson, and will take a road trip if and when needed. 
  Are we a bit anal about this, could they be totally safe to and from shipping,..? Sure!
  Not taking the chance with my monoblocks in main system. 

    The Odyssey monoblocs are not too bad, only a 3+ hour drive to Indianapolis to the factory. 
    The price, and time it has taken me to save for what I have now will not be compromised. Will not take the chance of shipping damage, as try getting anything from fedex, ups, usps, 3rd party shipper, better off squeezing coal and waiting For a diamond to form. 
@kingbr:   I have no advice for you — wouldn’t know what is best — but that amp is the true definition of “beast”!   Good luck with whatever you decide.  If you choose to get it “refreshed”, I bet it will sound good!
Kingbr,

You have plenty of good advice so it really just circles back to your decision.  
Are you going to keep this amp forever?  If yes, then I would want to know how long will Simaudio keep this model "active".
You said you have waited 20 years to purchase it, so its possible that its 20 years old (produced in 2001) which puts it right on the edge of being "active".  If that's the case then I would take the road trip. 

Regards,
barts
Thank you again...Yes, if I do decide (and am leaning in that direction for all the good reasons many of you have offered such as an enjoyable road trip, want this amp to last as long as possible, the thought that its sound could actually improve) it will most definitely be well packed but I will be its chauffer. If Sim allows and they confirm the address I have is the same then that'll tip the scales and I'll do it. 4 hrs and some change drive and I can keep my eye on its travels does make the lifting and disconnecting and separation a bit easier to handle. Not sure when, I guess whenever they suggest would be the best time so as to minimize my separation from it. 

@bob540 thank you for the kind words and support. Appreciate it...Very cool man:)

@mitchagain, I have everything plugged into a Furman Elite 20PFI which is plugged into a dedicated 20 amp circuit which is under the protection of a Leviton whole house surge protector. Gotta believe I'm safe as kittens for the most part:). But thanks for sharing your experience and that is also what is driving me a bit as well, the thought that this unit could actually be improved...