Upscale Audio and Primaluna

"...He asked me what i had and then was harsh..."

Not to be harsh..but what do you have? It sounds like you might have talked to Kevin. He doesn’t sugar coat it, just tells you the way it is. That is too much reality for some. So what were you originally looking for?

P.S. I'm a long time customer, and Kevin has really good ears, I trust him 100%, he has never steered me wrong. On the other hand, I tell him EXACTLY what I am looking for and he knows what I am talking about. 

Same experience move on. Not the type of people I want to work with.

If you want to buy a different brand of gear, just go to another dealer.

As russ69 said, Kevin Deal, owner of Upscale Audio can grate on some people.  Posts like yours turn up here from time to time.  Personally, I like Kevin's frankness.  I may not agree with everything he says, but at least I know exactly what he thinks.

Pass on Kevin Deal and Prmaluna any dealer that says your stuff is junk is NOT the dealer I would ever buy from.I once tried to buy some tubes and got a nasty rap from Kevin Deal plus he pushes Tannoy that is ancient history.

It’s called qualifying the customer. it’s a time thing. Time left in life, times spent selling, time spent on the phone, etc. the minutes tick by until none are left on the clock.

Always be ballsy enough to get in the question, in some shape or form, ’are you buying today?’

I’m not sure I like it, but, it seems like Kevin’s got it worked down to a science.

Each customer is gauged by the give and take of the opening moments of the conversation, and then the knife of the question is slipped in in whatever way it is slipped in best, for that particular scenario.

Sometimes the kill is a hair sloppy, sometimes a bit off, but mostly it works out well, re the salesmen giving up their time (life clock) vs the customers in audio who invariably want nothing less than to waste ALL of a salesman’s life.

This is not a  knock on this scenario and thread, it is just a open note or relvation of how sales works in a busy environment.