Is good customer service about dead?

Paul, you were offered FULL refund and we made it clear that we have a buyer ready now. I always have a list of people wanting a pair immediately.

Vapor1, you only had a possible buyer from Canada when you made your so called "FULL REFUND" offer and were waiting for more details. You said I can enjoy my speakers while I waited. Of course you are going to say the person is NOW ready in this thread but I never agreed to your offer in the first place and only questioned it. This is why I said I thought your company would be paying me through a paypal account the same way I had to pay you. The reply back to me was, Vapor Audio does not have those kinds of funds laying around.

We just have two different meanings of what FULL REFUND meant I guess and no I am not doing this on a third party contingency upon your inspection approval. Too risky for me.

You sent speakers that had flaws and did not disclose this to me before I made my final payment plus all the UPS issues we went through make it very difficult to trust you with an escrow service. Again you have to be the one holding all of the cards and take zero risk.

Talk about good customer service, Salk is in the process of bringing out a way for customers to monitor online the progression of their speaker build through the various stages.
This is a win/win, the customers are more informed and it takes away many of the emails they have to answer.

My word!! That's why we have to take into account the stregnth and reputation of those components on which we spend our hard earned money. There are quite a few manufacturers that make excellent sounding equipment....why anyone sends money to companies that are on the fringe is unbelievable....even if their products may seem superior to those made by solid brands like Ayre, Audio Research, Vandersteen, VPI, and the many more that fall into this top category.

I only dealt directly with Harbteh company when I was buying SHL5.There was no dealer in my country.Everything was fine.No troubles so far.

JP1208, did Vapor Audio offer you any other option for a full refund for the damaged speakers or just the third party contingency offer? After they offered a full refund in the last thread I was shocked to see that they were trying to run this refund through another buyer. How does the company not have funds to reverse this transaction since they make it sound like sales are soaring and mentioned numerous times that they are doing quite well?

I think Stringreen makes a very valid point here. Sending money to a compnay on the brink sounds like a disaster waiting to happen or they have the money and are just playing games with the customer.