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Roon/Qobuz lost 7000 files

I have an Innuous Zenith 3 using Roon/Qobuz/Tidal (haven’t upgraded yet to the new Innuous os). A couple of days ago, the number of saved albums on Roon suddenly dropped from 13000+ to 6000+.  As far as I can tell the missing albums are from Qobuz.  It took me hours and hours to find and save all these albums.  I backed up my Zenith on an external hard drive but Roon isn’t backed up because it doesn’t recognize my external hard drive—only recognizes Dropbox which I haven’t used because it’s expensive to subscribe.  I’ve contacted Roon and Qobuz but so far they haven’t offered a solution.  I’ve read on various message boards that others have experienced the same problem.  If anyone has any advice, I’d greatly appreciate it.
wolverine1
jond's avatar
jond
5,751 posts
 
I'm not sure what you mean by saved albums on Qobuz? Do you mean albums you favorited?
wolverine1 OP
39 posts
 
By saved I mean 7000 albums that were in my Roon library 
wolverine1 OP
39 posts
 
Last night, I lost 2000 more albums in my Roon library.  I use Roon/Tidal/Qobuz extensively but I can’t keep losing albums.  Roon tech support is trying to figure out what’s happening. Does anyone know of a good independent consultant with expertise in Roon/Tidal/Qobuz?  Of course, I would pay. I really need someone to help.  I have a good computer consultant but he’s not that familiar with these programs. I’m in the Bay area but it could be done remotely.
sns
3,125 posts
 
I use Roon with tidal and qobuz, never any issues. Make sure you have latest updates with each. You can also save playlists and favorites, import and export them from various applications with Soundiiz. This is what I use to transfer playlists from Tidal to Qobuz.
wolverine1 OP
39 posts
 
Sns-you are lucky…so far. I could have said the same a couple of weeks ago.  There is definitely a problem with Qobuz.
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