Possible Cartridge Suspension Collapse?


I dunno, it seems like my Hana SH is riding lower and lower as time goes on.

I got it new in 2018 and haven't spun all that many LPs on it - maybe have 350 hours?

Yesterday, I was spinning some LPs after not using it for about 2 months and at the start of every LP, there was a whoosing sound from the speakers - turns out the bottom of the cartridge was making contact with the very outside raised edge of LPs. Then as the record plays it would stop, but the cartridge body is darn near touching the LP surface - I mean practically an "RCH" distance.

On my Technics SL1200mk2, I run my VTF right at 2.0g (double verified with a Shure gauge and an electronic one).

Was thinking of moving up to the Hana ML, but now skittish of Hana's - may have to start thinking of getting a replacement regardless as my SH is just too low.
erikt
I agree with Chakster - if its still under warranty, the dealer may be able to to fix it for free.  Depends on manufacturer/dealer, some are better than others.  Also good idea to have a spare cartridge for times like this.
Don't send your Hana cartridge to re-tippers! It's the worst you can do, once they will touch it you will not be able to send it to the manufacturer.

Contact the manufacturer first and let them fix or upgrade you with genuine cartridge. This is relatively new inexpensive model, so why do you need all those re-tippers who normally work with old junk or overpriced carts for those who can't afford the manufacturer cost? 

  

I contacted Music Direct, who I bought the cartridge from.

They gave me 3 options:
1. Trade in value of 20% of original purchase price
2. 3rd party re-tip/repair
3. Contact the US distributor, Musical Surroundings for possible repair/replacement.

I'm going with option 3 first.
I had a good experience with MS when one channel on my SL went out. I sent them the cartridge, they checked it out and sent me a new replacement.
option 3 is smart….

I have a ML w about 200 hours, nice cart and Musical Surroundings are seasoned hands, good people…