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Possible Cartridge Suspension Collapse?

I dunno, it seems like my Hana SH is riding lower and lower as time goes on.

I got it new in 2018 and haven't spun all that many LPs on it - maybe have 350 hours?

Yesterday, I was spinning some LPs after not using it for about 2 months and at the start of every LP, there was a whoosing sound from the speakers - turns out the bottom of the cartridge was making contact with the very outside raised edge of LPs. Then as the record plays it would stop, but the cartridge body is darn near touching the LP surface - I mean practically an "RCH" distance.

On my Technics SL1200mk2, I run my VTF right at 2.0g (double verified with a Shure gauge and an electronic one).

Was thinking of moving up to the Hana ML, but now skittish of Hana's - may have to start thinking of getting a replacement regardless as my SH is just too low.
erikt
bslon's avatar
bslon
2,344 posts
 
It looks like the warranty goes 2 years from the shipping date. I’d like to know what MS will do for you.
http://www.youtek.jp/pdf/manual/manual_hana_2017s.pdf
chakster's avatar
chakster
6,144 posts
 
I’m hoping Musical Surroundings, the Hana US Distributor, will take pity on me and either repair/replace the cartridge, or give me full (or better than 20%) trade-in for another cartridge.


Yeah, it's rip-off. Trade-in value must be at least 40%
mijostyn's avatar
mijostyn
8,570 posts
 
erikt, I had a defective Clearaudio cartridge and dealt with Musical Surroundings. Actually, I messaged Elusive Disc about the problem and they notified Musical Surroundings who then called me! I had a new cartridge and a shipping label for the old one in three days. It was a very new cartridge but I still thought it an extraordinary experience. I'm sure they will accommodate you. I bet they send you a new one under warranty. Put the stylus down on a record and take close up shots and include a straight shot of the undamaged cantilever and stylus. send those to them and it will be obvious the tether wire let go which should not happen without enough force to damage the cantilever. That will prove your case. And stay as polite as Emily Post. You are heart broken and in tears because you can't listen to music. You know the routine :-)
erikt OP
269 posts
 
Here are my options from both Music Direct (the dealer) and Musical Surroundings (the US Distributor):
1. 30% credit of original purchase price off an exchange for another/same Hana SH
2. 20% credit of original purchase price off an upgrade for a different cartridge

Not sure if I want to go the retip/repair route as I'm soured on the Hana experience.

I could still pay to get it repaired and THEN try to sell it myself, or just sell it 'as is'.

Gonna have to think this over for a bit.
rsf507
2,404 posts
 
Not great options IMO. Would have thought they would at least take the cartridge back and 1st verify the issue then replace or repair. Now based on this it would be a product I'd never consider.
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