Possible Cartridge Suspension Collapse?

I’m hoping Musical Surroundings, the Hana US Distributor, will take pity on me and either repair/replace the cartridge, or give me full (or better than 20%) trade-in for another cartridge.

Yeah, it's rip-off. Trade-in value must be at least 40%

erikt, I had a defective Clearaudio cartridge and dealt with Musical Surroundings. Actually, I messaged Elusive Disc about the problem and they notified Musical Surroundings who then called me! I had a new cartridge and a shipping label for the old one in three days. It was a very new cartridge but I still thought it an extraordinary experience. I'm sure they will accommodate you. I bet they send you a new one under warranty. Put the stylus down on a record and take close up shots and include a straight shot of the undamaged cantilever and stylus. send those to them and it will be obvious the tether wire let go which should not happen without enough force to damage the cantilever. That will prove your case. And stay as polite as Emily Post. You are heart broken and in tears because you can't listen to music. You know the routine :-)

Here are my options from both Music Direct (the dealer) and Musical Surroundings (the US Distributor):
1. 30% credit of original purchase price off an exchange for another/same Hana SH
2. 20% credit of original purchase price off an upgrade for a different cartridge

Not sure if I want to go the retip/repair route as I'm soured on the Hana experience.

I could still pay to get it repaired and THEN try to sell it myself, or just sell it 'as is'.

Gonna have to think this over for a bit.

Not great options IMO. Would have thought they would at least take the cartridge back and 1st verify the issue then replace or repair. Now based on this it would be a product I'd never consider.

Not really a great series of options, is it? I'm of the view that it is not worth sinking more money into this cartridge, but call Steve at VAS, explain the problem (you are free to use my name- he knows me as Bill Hart fwiw) and see what he says. Maybe he can fix it without replacing the cantilever. My suspicion is that even if it costs say, only $200 to fix, it might be good money after bad from your point of view. 
Given that few cartridges are sold for full retail in my experience, you should shop for what you want and what will work best with your system in terms of voicing, mass of arm, etc. I know a lot of people like Soundsmith, not just because of the lower cost of refurbishing but the sound. I know Peter, but don't know his cartridge line well enough to advise you and never owned one of his cartridges.  
I do keep a number of good cartridges here, so if one had to go back to the manufacturer for a rebuild, I have others to take its place. That's a thought too, longer range. I know we want to budget so we spend on something that delivers the most sonic goods, rather than having two examples that are mediocre, but over time, you could build up your cartridge collection.