Possible Cartridge Suspension Collapse?


I dunno, it seems like my Hana SH is riding lower and lower as time goes on.

I got it new in 2018 and haven't spun all that many LPs on it - maybe have 350 hours?

Yesterday, I was spinning some LPs after not using it for about 2 months and at the start of every LP, there was a whoosing sound from the speakers - turns out the bottom of the cartridge was making contact with the very outside raised edge of LPs. Then as the record plays it would stop, but the cartridge body is darn near touching the LP surface - I mean practically an "RCH" distance.

On my Technics SL1200mk2, I run my VTF right at 2.0g (double verified with a Shure gauge and an electronic one).

Was thinking of moving up to the Hana ML, but now skittish of Hana's - may have to start thinking of getting a replacement regardless as my SH is just too low.
erikt
Not really a great series of options, is it? I'm of the view that it is not worth sinking more money into this cartridge, but call Steve at VAS, explain the problem (you are free to use my name- he knows me as Bill Hart fwiw) and see what he says. Maybe he can fix it without replacing the cantilever. My suspicion is that even if it costs say, only $200 to fix, it might be good money after bad from your point of view. 
Given that few cartridges are sold for full retail in my experience, you should shop for what you want and what will work best with your system in terms of voicing, mass of arm, etc. I know a lot of people like Soundsmith, not just because of the lower cost of refurbishing but the sound. I know Peter, but don't know his cartridge line well enough to advise you and never owned one of his cartridges.  
I do keep a number of good cartridges here, so if one had to go back to the manufacturer for a rebuild, I have others to take its place. That's a thought too, longer range. I know we want to budget so we spend on something that delivers the most sonic goods, rather than having two examples that are mediocre, but over time, you could build up your cartridge collection. 

FWIW Hana cartridges are somewhat notorious for riding pretty low…Google it and you’ll find other comments and pictures stating/showing as much. I have a Hana ML with about 200 hours on it and every once in a while the bottom of the cart will brush against my VPI periphery weight ring — it’s done this since the Hana was brand new.

Also, since you mentioned it, I also have an AT-ART9XI. It’s a great cartridge but sounds quite similar to my Hana IMO. In other words, if you like the way your Hana SH sounds but you just want “more,” the ART9XI is a solid choice. Anyway, take that FWIW…
I was actually considering the ART9XI, but the resonance calcs for my setup put it at just *under* 7Hz.

I was waffling between a Sumiko Songbird LOMC and the Audio Technica AT33SA - and went with the AT.

I grumbled with MD on the measly 20% credit for the bad Hana, but that's all I got.

Once I get everything sorted out and back up, I'll post some listening impressions.

Time to move - thanks for all the input!
I was actually considering the ART9XI, but the resonance calcs for my setup put it at just *under* 7Hz.

Did you convert 100Hz to 10Hz before you made any calculations?

The compliance measured at 100Hz:
15 x 10-6 cm/dyne (100 Hz)

In reality at 10Hz it will be 25.5 cu which is fine for your Technics tonearm!