Wilson not delivering speakers as scheduled

If a company misses a promised delivery that you accepted and were willing to live with, the order should stay in line if the buyer so desires
but the deposit should be returned. In full. Maker has failed on his promise thus has lost credibility and in no position to ask for your consideration.

Its Pandemic slowdown chill out.

@ebm,
Yes, it is the result of Pandemic slowdown, but if I were running a company, especially a bespoke company like Wilson, I would be on the phone to each customer with an order explaining why their speakers are delayed. And, given the price of their speakers-even the entry Sabrina, I don't think it would be more than a few hundred calls or emails.
Nothing shows that you care about your customers than personal outreach.
B

i think we all know that in high end audio there are two prominent business models for equipment makers

dealers, and direct sales

those using the former, traditional model should/would rely on dealers to the customer interface, as most customer service (installation, demos, returns etc etc) are provided to the customer by the dealer - wilson belongs in this category if i am not mistaken

then there are some modern and/or smaller companies trying to cut the dealer (and their percentage) out of the chain (some well known ones, schiit, buchardt, nuprime, mojo, denafrips and so on) -- in that case, the company bears the burden/obligation to interface directly with the customer (or to leave them under-served in order to pass a along substantial cost saving, as the case may be...)

of course, for some high ticket companies with a traditional dealer network, the owner/maker may still reach out to some customers directly, as an added nice touch, but that can be a plus or a minus (and often may in fact not be welcome by the dealer, if the dealer has a lot invested and a lucrative history working with and pleasing the customer)