Wilson not delivering speakers as scheduled

@ebm,
Yes, it is the result of Pandemic slowdown, but if I were running a company, especially a bespoke company like Wilson, I would be on the phone to each customer with an order explaining why their speakers are delayed. And, given the price of their speakers-even the entry Sabrina, I don't think it would be more than a few hundred calls or emails.
Nothing shows that you care about your customers than personal outreach.
B

i think we all know that in high end audio there are two prominent business models for equipment makers

dealers, and direct sales

those using the former, traditional model should/would rely on dealers to the customer interface, as most customer service (installation, demos, returns etc etc) are provided to the customer by the dealer - wilson belongs in this category if i am not mistaken

then there are some modern and/or smaller companies trying to cut the dealer (and their percentage) out of the chain (some well known ones, schiit, buchardt, nuprime, mojo, denafrips and so on) -- in that case, the company bears the burden/obligation to interface directly with the customer (or to leave them under-served in order to pass a along substantial cost saving, as the case may be...)

of course, for some high ticket companies with a traditional dealer network, the owner/maker may still reach out to some customers directly, as an added nice touch, but that can be a plus or a minus (and often may in fact not be welcome by the dealer, if the dealer has a lot invested and a lucrative history working with and pleasing the customer)

Welcome to communism, get used to it.

Welcome to communism, get used to it.

LOL