Hilde45,
I believe a call to QS is worthwhile. You tell them what you're looking for in sound production. Tell them your system. My guess, your room has as much to do with your dissatisfaction. That aside, QS will give you insights, regardless of getting their ego bruised. It's worth hearing their opinions.
You've received lots of opinions in this thread, which probably has left you with more questions than narrowed your choices for the right direction. I agree with your price point perspective. Lean on that with QS. "I'm assuming this amp was built to a price point, which makes perfect sense. If the price point was $500 higher, what would you have done differently with this amp to improve it, not essentially creating a new amp? Second question, do you offer these upgrades in-house?"
Those questions offer respect and acknowledgement of their intentions of quality. You also lean on them for their opinions and technical expertise. If they still get bothered, then you go elsewhere...I doubt they will.
Send me a pm here and we can talk more if you want.
Goodluck