VAC and Kevin Hayes are totally unresponsive. What's up with that?

he is getting older now, maybe slowing down a touch, like many of the stalwarts who established hi end hifi from the 70’s

it has been a couple years, prior to covid, since i have reached out to kevin hayes for help or advice on his gear, but when i have over the years, i was always able to reach him personally by phone, and he was always gracious and most generous with his time and thoughtfulness

there is a pandemic going on worldwide, lots of small businesses are really struggling, with loss of employees, low sales etc etc... i would hope the op would understand this and have patience before blowing his/her lid over what is by all measures a very high class ’problem’ 😉

Today's posts are depressing, lots of worries about how people are unfairly treated and looking for solutions. Well, the 20th century is behind us, gen X is about to run the show now. Customer service is mainly nonexistent no matter what you are shopping for. Probably comes from a lack of personal communication skills as we no longer actually talk to eachother but simply let our fingers do the talking. Cold way to resolve anything if you ask me. Welcome to the 21st century.

VAC was at Capital Audio Fest so maybe they have just been flat out.  I don't know if you've ever been an exhibitor at an audio show but it takes months of prep.  Try them through FaceBook or Instagram maybe there's some firewall issue.  I hate social media but most companies monitor their presence on the web

As a reviewer who knows Kevin personally,  my characterization is that he and company are old school on communication tech, but rigorous on wanting to maintain quality in equipment and communication and customer satisfaction when established.  Kevin is among the highly trusted members of the industry in his relating to me in reviews over the years.  

There have been long gaps in  communication with many small manufacturers over the years.  Almost universally they have shown integrity ultimately.  

I do not know the  current operating conditions as it has been several years since the reviews. Even back then I had to sometimes try several times to have a conversation. If you can put up with some dead air space, it'll be ok.

Keep the Faith....but expect trials as well as triumphs.