VTL preamps and amps, co status?

Buying vtl gear new seems risky. No one wants their used stuff due to poor svc.

Plus, do you really want to give your $$$ to and support a company that doesn’t or very reluctantly stands behind its products?  They sound like a company that thinks “you’re lucky to have our stuff” rather than “we’re thankful to have you as our customer.”   No thanks.  Too many other great tube products out there to deal with that arrogant and customer-unfriendly attitude IMHO. 

How can vtl succeed?  They need a new customer service dept.  

I read in manual tube replacement requires sending unit in.  Possible to do urself?

Why are you still leaning toward VTL?    So many great manufacturers out there with strong support....Zesto, Quicksilver,  Rogue ,  McIntosh, plus many more. 

Luke Manley is one of the most arrogant people you will ever talk to in this biz....good luck dealing with him down the road.  He's a true douche

@emergingsoul , yes, VTL gear is excellent sounding. Have owned quite a few pieces of it. 

with regards to service, VTL will service it, but may take a while, much longer than many 'philes are able to handle. 

Their newest gear, has improvements at the frequency extremes.  And the gear is built very well.