VTL preamps and amps, co status?

How can vtl succeed?  They need a new customer service dept.  

I read in manual tube replacement requires sending unit in.  Possible to do urself?

Why are you still leaning toward VTL?    So many great manufacturers out there with strong support....Zesto, Quicksilver,  Rogue ,  McIntosh, plus many more. 

Luke Manley is one of the most arrogant people you will ever talk to in this biz....good luck dealing with him down the road.  He's a true douche

@emergingsoul , yes, VTL gear is excellent sounding. Have owned quite a few pieces of it. 

with regards to service, VTL will service it, but may take a while, much longer than many 'philes are able to handle. 

Their newest gear, has improvements at the frequency extremes.  And the gear is built very well. 

Vtl tubes? Can u change urself?  Manual says not too, and send to co.  Bizarre.

Money grab.....