OnHwy61- my sense is that OP is venting his frustration and perhaps using this as a way to put pressure on the company but frankly that only works if: (a) the company knows about the posting; and (b) is usually given the opportunity to make it right before that threat materializes. Of course, the company could take steps to rectify a problem with a customer after he goes 'public,' just to reduce the fall-out, but alot of the comments here seem to recognize the limitations of smaller manufacturers and the pace of repairs, regardless of manufacturer size.
There was an interesting article several years ago in HiFi+ about how a single poster could poison an audio product in the marketplace. It raised the spectre that a poster could be an anonymous shill for a competitor. I'm certainly not suggesting that is the case here, but it is a problem. (The converse is also true, like fake 'likes' on Facebook- pumped up 'raves' over a product that are contrived by a vendor as guerrilla marketing).
I say we cut the guy a break, he received some constructive suggestions here, and we see what happens.
I do think complaints about service, or poor quality, deserve to be aired and benefit others.
Best,
bill hart
