Magnepan Service HORRIBLE???

There was an interesting article several years ago in HiFi+ about how a single poster could poison an audio product in the marketplace. It raised the spectre that a poster could be an anonymous shill for a competitor. I'm certainly not suggesting that is the case here, but it is a problem. (The converse is also true, like fake 'likes' on Facebook- pumped up 'raves' over a product that are contrived by a vendor as guerrilla marketing).
I say we cut the guy a break, he received some constructive suggestions here, and we see what happens.
I do think complaints about service, or poor quality, deserve to be aired and benefit others.

You have no idea how I feel about this comment! Very well said indeed. If the complaints are credible then they need to be voiced. I took my comments too far and a thread was closed. Yes I was the poison but justified to no end. The poster has a right to complain if he sees fit and it sounds like he is being ignored. I am very familiar with this.

Obviously the OP has a right to express his experiences and opinions. At the same time participants is this forum have the right to an opinion about the OP's problem(s) and the reasonableness of his actions. I read this thread as an attempt to drive business away from Magnepan. Based upon what the OP has stated I don't think such a post is warranted.

Criticism is not the same thing as unleashing the "modern forum based wrath machine" (to use Wolfgarcia's phrase). Being that the audiophile universe is small to begin with, I seriously question why someone would want to drive business away from one of the bedrock firms in this small universe.

Next time you are pulled over by a state trooper be sure to shout at him how your taxes pay his salary and how he really works for you. Tell the same thing to the judge when you're disputing the ticket.

Obviously the OP has a right to express his experiences and opinions. At the same time participants is this forum have the right to an opinion about the OP's problem(s)

Exactly why public forums were introduced.

It would be interesting to hear from more people who have bought Magnepan products new (not used) and have had issues , to see in what manner Magnepan responded to them. I can't comment on Magnepan, having never bought anything of theirs, but for me, if I hear from word of mouth or see in print that a company's customer service is indifferent, then it doesn't matter if they're product is the best thing since sliced bread...... I wont buy. And yes, I hold off judgement on that until I see that it's not just one person who has a bug up their butt towards any company (not saying thats what the op's case is).

Still no estimate from Magnepan. I will call them again today. Today marks the beginning of week 6.

Almost sorry I started this thread but I could care less if any and all from Magnepan read the thread and all the various comments. It should never have gotten to this point. I had talked to Shelia in the repair department at least 4 times BEFORE the speakers arrived. She had all the info and issued me an RA number. Then, when I called her after no one at Magnepan could find my speakers after Estes confired someone at Magnepan signed for them on June 25th. (only ones in the shop in a wood crate I strongly suspect) and she acted like she had never heard of me before when I asked her to check for me that week???

I have made my decision and I am not trying to influence anyone on what they do. I am selling both pairs of Magnepans (1.7's and 3.7's) and I am done with Magnepan period. My 37 year affection for Magnepan is over with after this treatment. I will not even unpack the 3.7's and set them up if I ever see them again. This is just a ridiculous situation and I do not need the aggravation.

On the whole issue of buying used I have done that for many years. In the beginning with Audio Art in Richmond being a large Magnepan/ARC dealer it made it easy to buy used and then begin trading up to the larger models which for me was the Tympani's. In this case I paid close to a new price just due to the backlog of MG3.7 orders and nothing else. Also, there is no Magnepan dealer in Richmond any longer as Audio Art is under new ownership and is primarily an Avalon Acoustics dealer now. The practice of buying used allows upward mobility for people wanting to upgrade. So, it should work well for everyone.