I've always received timely replies to my A'Gon queries.
Many years ago Shannon painstakingly (I'm not a computer person) walked me through loading pics for my sale ads, and in the past 3-4 years I've received answers/info from Tammy.
Think the last time was maybe 6 months ago.
Never contacted them often, but also never experienced a problem in the past 20+ years.
My wife's healthcare facility (a big one) has recently been ravaged by Omnicron (lots of support staff out for a week, or so, as well as doctors).
These are trying times.
DeKay