With the huge margins from selling new cables they damn well better have excellent customer service. Frankly, with the fluid used market for cables and the ease with which they can be shipped, buying new cables seems a bit insane unless you just can’t find what you want used. But that’s me.
The Cable Co
Hi All,
Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...
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- 24 posts total
@kingbr My experience echoes your OP. I've had excellent support and service from The Cable Co. |
@david_ten thanks for sharing man. I still can’t believe what they did for me!😊😊😊 |
- 24 posts total