PLEASE READ THIS BEFORE DOING ANY BUSINESS WITH UPSCALE AUDIO
Let me share my experience with Upscale Audio. On 1-25-2022 I purchased a PrimaLuna EVO 400 Integrated amplifier. After about 3-4 weeks I noticed the left channel was dropping in & out. Since they have a 60 day return policy I decided this amp has some reliability issues and returned it. I contacted Upscale Audio explained the situation and they gave me a return #.
1. I paid $300.00 for shipping & Insurance to return a defective amp.
2.I had to talk to several different people to obtain any info regarding my refund. I never spoke to any Customer Service folks I think they were all salesmen
3.Finally Upscale Audio salesman Josh calls me and tries to extort $400.00 from to pay for the repair of the defective amp. He accused me of abusing the amp and causing the transformer to blow, said I was listening to excessive volume levels, pushing the amp beyond it's limits.
4. Insinuated I was a liar when I told him I never listen to loud music.
5. At 64 years old my ears certainly can't take volume levels high enough to blow a transformer and still be able to hear the next day.
6. They have had my amp nearly 2 weeks, no word, no refund.
Thanks for your time