Fedex and Ups Damage thread

Knock on wood but none here. I know I’ve been fortunate. My former boss passed on his mantra to keep all original packing. It may take up plenty of space in the basement, but it’s worth it. 
When my Mac 240 was shipped back to me from audio classics, I was simply blown away by the very stout box and packaging it arrived in. Even bolted down to a subfloor of plywood. 
Our local ups and fedex men and women are top notch.

Yes @doyle they're nearly there.

Crate in wood.

All manufacturers' packaging of heavy hardware and nicely finished speakers should be wooden crates.

The packaging for my 220lb Martin-Logan CLX Anniverseries was cardboard.  Disintegrated on the second transit.  I have just sent them in for servicing and they had to be manhandled naked up narrow stairs by thee men.  (the speakers naked, not the men).  Risk is so nerve-wracking, at age 72 I had to be hands on with the other two.  Shame on you Martin-Logan.

The packaging on my 200+lb Krell KRS200s from the late 1980s was two huge heavy wooden crates with pallet lifting sleepers under.  Bombproof.  Still have them.  Excellent Krell

Lessons to be learned for some manufacturers.

Insuring the package for a hefty sum will deter the company from  mishandling it. Never had an audio component sent or received damaged.

i shipped a Sony broadcast monitor to NYC, arrived in pieces. UPS claimed that it was not packed properly. i used the original factory packing and inserts. refused the claim.  i have heard other horror stories about them

In Nov. 2020 I purchased a McIntosh MC 2155 (about 70 lbs.) from an individual near Seattle, WA. When I received the box in Michigan, the front panel was shattered. I took lots of photos before and during the un-packing, and then submitted a claim through the carrier, UPS, for the Washington store. It took over three months to be reimbursed for the parts (I did the repair). They required additional photos of the box, and its rating (it had been serviced previously by Audio Classics, and so had been well packaged), as well as me filing a complaint with the BBB against the UPS store. The box had evidently been dropped (or fell) on a one of the corners. It was not a pleasant experience, but thankfully the shipper had insured it!