GIK alternatives

Hi Glenn, I just received an update from your customer "service" people this morning on my order which was due first week of April. Before posting the details here I opted to send you  PM here. Pls respond to me today. 

thanks 

I ordered two GIK diffusers in November. A couple of months later I called and was told they would be shipped within a couple of days. Nothing. I called again a month later and was told something similar. Nada. I called again and was told I would have them early March. Always pleasant phone conversations. They arrived two weeks ago with one of the panel corners bashed-in from shipping. I’m going to live with the bashed-in corner rather than go through process outlined above again. Too bad. What I received works well and looks good.

I have nothing but positive experiences with GIK (before the pandemic). If I ever need to order more panels, I would be going back to GIK regardless of the wait cause I know the current production delays are temporary. Beyond the high quality and reasonable prices; I really appreciated the patient, no pressure one on one consultation.

I recently complained and asked for a 10 percent discount and got it. 

I am finding more and more businesses are less responsive via the phone.  Many businesses are under-staffed which would explain this challenge they face.  Before giving up on GIK, I would email them requesting a consult.  I worked with them over the past year or so and had a great experience.  2 months is not unreasonable nor is increased shipping costs.  Sometimes we need to just pause and put on another record ; )