2. digital
  3. 176543-72610

QYRE QB9 DSD no output

Hello! I'm in need of some desperate help. I hope I don't ramble on but im trying to provide the most information I have.

 

Setup: 2014 Mac mini running Monterey using ROON ...connected via USB to AYRE DSD.

 

Initial problem started a few months back. I started getting a static output through my speakers but eventually it would play fine. This took maybe 10min or so.

 

Eventually it stopped working all together. I run a tube pre amp and thought maybe I had a bad tube or something. Turned everything off...disconnected all cables and reconnected them, then turned everything back on. No Luck

 

The AYRE will display 44 when music is playing from ROON but no output. 

 

Tried swapping USB cable from Mac to DAC. No Luck.

 

Swapped out preamps. No luck.

 

My turntable plays fine through both preamps.

 

Tried to play just from iTunes to take ROON out of the equation. No luck.

 

Tried connecting to my laptop to take the Mac mini  out of the equation. No luck.

 

Possible the output on the DAC is bad?

 

Thanks in advance.

chazzy12
chazzy12 OP
6 posts
 

Thank you. That was my next step. I kept thinking because I was getting something on the display maybe it was something other than the DAC. Good to hear at least im not losing my mind....completely anyway :)

sandstone
358 posts
 

You can expect good service from Ayre.  If you need to send the unit back for repair, consider upgrading to the TWENTY.  It's a major value.

Ag insider logo xs@2x
dbphd
1,628 posts
 

I'm waiting for an upgrade of my QB-9 DSD to QB-9 Twenty.   Apparently Ayre needs to gather parts.  

Ayre support is first rate.  When I switched from a Mac Mini to a Nucleus, Roon in the Nucleus would not enable my QX-5 Twenty because its firmware was not certified.  Ayre sent a flash drive with the updated firmware that brought it into certification.

db

mahler123
3,257 posts
 

I have been wondering how Ayer has been doing since the death of its founder.  Glad to see people giving them kudos for Customer Service 

chazzy12 OP
6 posts
 

Thats great to hear! I was reading about the TWENTY recently. A lot of people seem to like the upgrade. Will definitely have to check it out. I started with the original QB9 and sold it for a QB9 that had already been sent in for the DSD upgrade way back when.

 

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