Caveat Emptor

I almost never post and never have submitted a bad review but my experience with Apos Audio requires me to do such.

I ordered a DAC from them and they sent wrong color. I tried to contact them via phone and the only way to get someone's attention is through email.  They gave a slight refund if I wanted to keep the DAC which I accepted.  Then when I hooked it up it would not work correctly. They offered suggestions on a possible fix which I tried all to no avail. I asked to send the unit back to get refund and that is when the issue on a 20% restocking fee was communicated to me due to having it longer than the time allowed.  This was not acceptable to me as I had to wait for their response between emails.  I sent the unit back and filed a dispute with Paypal and it took me 3 weeks from the time they received it to get my money.  I will never buy from them again and will give my business to Mother Amazon where returns are much simpler and I don't have to write numerous emails to get refund.

Just a heads up to all.