2. misc-audio
  3. 177064-2720

Crutchfield Customer Service

Unfortunately my neighbors know I am an audiophile so when they get new gear they reach out to me to install it. I say unfortunately because they usually don’t have the proper connectors, wiring etc. ( so I dig into my stash) or need a custom setup requiring drilling, securing wiring etc. My most recent helping hand required all of the above. My neighbors receiver locked up halfway through the install for some reason and no matter what we did, we could not proceed further. He had purchased it a year ago from Crutchfield just before he moved and hadn’t used it.

We called their customer service who before connecting us with one of their technicians informed him that the receiver was still under warranty. We followed all of the techs suggestions but the receiver stayed locked. He said the receiver needed replacement and my neighbor would have a replacement in 2 days  which he did. We hooked it up went through the setup menus and he was good to go.

I told him he we were both fortunate that he had purchased from such a customer service oriented company. You can shop around for the absolute lowest price but if you have issues you better hope that the company you purchased from will support you otherwise it could be very costly as well as frustrating for your audiophile buddy.

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mahler123
3,064 posts
 

I have had 2 bad CS experiences with Crutchfield and will not order from them again.  I am generally not a negative person and I don’t want to go through the tedious details but I feel this thread should have some balance.  Otoh I have had excellent CS from Music Direct 

corelli
950 posts
 

I can give Crutchfield a thumbs up as well for three reasons:

1-Excellent customer service.  Only needed it once but they came through.

2-Superior packaging.  They double box with peanuts.

3-They used to have a full credit trade up program which I took advantage of years ago (not sure if they still have that or not)

snapoli2
98 posts
 

Crutchfield customer service is amazing. 

desferous
29 posts
 

I buy from them when I can.  I picked up a NAD M10 from them and had a few minor patch issues.  Basically, the support was we are working with you until it works or you are getting a replacement.  They are solid!

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feldmen4
108 posts
 

For high school graduation we purchased a car head unit for my son for his car - a no name he had picked out. Crutchfield replaced it twice and then the 3rd time replaced it with a significantly upgraded Kenwood unit. I had my son make all the calls to give him the experience. I was always in the room just waiting to provide indignant support but was I was never needed as they always treated him with respect despite being 18/19.  Made me a Crutchfield fan for sure. 

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