Robert, I wouldn’t group Pro-Ject and Fidelizer together. The latter communicates well and is responsive. Their problems are external supply chain uncertainty. They are as frustrated as their customers.
Pro-Ject has apparent internal quality control issues with certain products. From my vantage point this seems so correctable, if attention is sincerely paid to it. An out of the park home run product in terms of sound quality, yet dropping the ball with very fixable QC problems. It makes no sense for someone not to follow up with you Robert.
My support of them has been strong due to the fantastic music reproduction their CD transport contributes to my audio system. But they need to get the entire act together.
Charles