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DH Labs.

I just wanted to publicly extend my thanks to Greg Hovsepian owner of DH Labs.   I recently made a change to my system that included an Aurender N200 and a DH Labs D-750 cable.   

Right after putting my system together,  my Vault which moved to DAC input 2 no longer would lock on anything above 24/48k.  Weird.   But only under certain conditions.  It was intermittent like a bad cable.  In my course of troubleshooting the  DH cable was in the input that was intermittent more than it was not

 It of course was fine with another known good cable, but that was purely coincidence 

When I reached out to Greg,  he got right back to me .  Actually I am pretty certain most of our e-mails were off hours.   I told him I thought I had a bad cable. The next morning he sent a tracking number for a replacement!   Fortunately I continued troubleshooting and was able to prove it was the DAC.   I was able to get back to Greg before it shipped....

I couldn't believe how fast he stepped into action !   Awesome customer service.   Great cable, I will be buying some analog RCA soon!!!

 

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fuzztone's avatar
fuzztone
5,629 posts
 

Indeed good stuff.

troidelover1499
253 posts
 

This the kind of excellent small vendor that I really like, with reasonably priced products and great service.  There should be more like DH Labs.

ghdprentice
7,052 posts
 

I used to talk the the founder Darren. He was always generous with his time and knowledge. I am sure he was at home each talked with him. Yes, a great reason to work with a small shop. I have found their products excellent for the money.

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