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Slow Shipping Question - UPS

For some of you who do more buying/selling and shipping then me, I ordered my DAC from Benchmark and it shipped 11/8/22 from NY to SW U.S.  Benchmark shipped promptly.  UPS should take about 3 to 4 days, and my amp from Benchmark about a month ago took 6 days.   UPS said it would be delivered on 11/14 but now updated it to 11/21 or 11/22 (changed yesterday to 21st).  This is now 13 to 14 days out.  Is this cause for concern?  Any one else seen this long for a ship time of a new product within the US.  I wonder if it is sitting in a warehouse or did it get mis-shipped to Nigera.  

Thanks.  

12many
12many OP
274 posts
 

Tracking shows it sitting in Maryland for the last 6 days.  I tried to call at lunch but could not get through.  I will try again tomorrow.  When I ordered I figured a 3-8 day ship window and I will be traveling over Thanksgiving week.  Never guessed 13-14 days for UPS to deliver.  

hotei
155 posts
 

Having the same problem.  I don’t use UPS.  I’d rather use USPS.  However, if I’m shipping I have been satisfied with FedEx.  Shipped a giutar amp head with flight case over 70 pounds to Nashville and no problems.

carlsbad's avatar
carlsbad
1,551 posts
 

Shipping etc is all automated and if everything goes as planned, scans happen, truck swaps happen, it all goes well.

If, however, a box gets misscanned, the barcode gets damaged, etc, then a human has to look at it and make a decision.  These humans were mostly replaced by technology so there are not many of them.  It may be waiting for an employee to come to work after working at home for a week and look at your package and send it on it's way.

jerry

sns
3,278 posts
 

This is not normal, never had that long of wait for such short distance, this over literally hundreds of packages over the years. If out of country shipment and customs all bets off.  I'd suspect what carlsbad states.

mitch2
4,012 posts
 

I have had no problems recently, and actually I have mostly experienced faster than expected shipping.  Just received a DAC from CA to MI in 3 days via FedEx, and a DAC from Chicago to MI in one day.  I would say your example is unusual and if it were me, I would try and research/track to understand what is going on.

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