Slow Shipping Question - UPS

Shipping etc is all automated and if everything goes as planned, scans happen, truck swaps happen, it all goes well.

If, however, a box gets misscanned, the barcode gets damaged, etc, then a human has to look at it and make a decision.  These humans were mostly replaced by technology so there are not many of them.  It may be waiting for an employee to come to work after working at home for a week and look at your package and send it on it's way.

jerry

This is not normal, never had that long of wait for such short distance, this over literally hundreds of packages over the years. If out of country shipment and customs all bets off.  I'd suspect what carlsbad states.

I have had no problems recently, and actually I have mostly experienced faster than expected shipping.  Just received a DAC from CA to MI in 3 days via FedEx, and a DAC from Chicago to MI in one day.  I would say your example is unusual and if it were me, I would try and research/track to understand what is going on.

Hi. OP here. I have an update. I contacted UPS and was unable to speak to a human, but the automated system said there was a problem with shipment and I should contact claims. Ouch. Sitting in MD there for 7 days. I think @carlsbad is correct. I contacted Benchmark and they were of course very nice. As a vendor, they have more visibility into the shipping status and they confirmed it is stuck in Maryland, perhaps a mis-route, but shows a recent scan. Me being out of town the delivery week and the additional ’gentle’ handling by UPS, is taking some of the fun out of it. UPS says delivery next week so we are going to keep an eye on it. I wish BM would use Fed Ex. I ordered a bunch of cables from BJC and it was a free two-day ship with Fed Ex, and that was almost as heavy and that order was a fraction of the cost of the BM DAC & Cable order.

Not long ago a UPS shipment went past my house 3 times. And I say past my house, I mean like 500 miles or more past my house.