Having the same problem. I don’t use UPS. I’d rather use USPS. However, if I’m shipping I have been satisfied with FedEx. Shipped a giutar amp head with flight case over 70 pounds to Nashville and no problems.
Slow Shipping Question - UPS
For some of you who do more buying/selling and shipping then me, I ordered my DAC from Benchmark and it shipped 11/8/22 from NY to SW U.S. Benchmark shipped promptly. UPS should take about 3 to 4 days, and my amp from Benchmark about a month ago took 6 days. UPS said it would be delivered on 11/14 but now updated it to 11/21 or 11/22 (changed yesterday to 21st). This is now 13 to 14 days out. Is this cause for concern? Any one else seen this long for a ship time of a new product within the US. I wonder if it is sitting in a warehouse or did it get mis-shipped to Nigera.
Thanks.
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Shipping etc is all automated and if everything goes as planned, scans happen, truck swaps happen, it all goes well. If, however, a box gets misscanned, the barcode gets damaged, etc, then a human has to look at it and make a decision. These humans were mostly replaced by technology so there are not many of them. It may be waiting for an employee to come to work after working at home for a week and look at your package and send it on it's way. jerry |
I have had no problems recently, and actually I have mostly experienced faster than expected shipping. Just received a DAC from CA to MI in 3 days via FedEx, and a DAC from Chicago to MI in one day. I would say your example is unusual and if it were me, I would try and research/track to understand what is going on. |
Hi. OP here. I have an update. I contacted UPS and was unable to speak to a human, but the automated system said there was a problem with shipment and I should contact claims. Ouch. Sitting in MD there for 7 days. I think @carlsbad is correct. I contacted Benchmark and they were of course very nice. As a vendor, they have more visibility into the shipping status and they confirmed it is stuck in Maryland, perhaps a mis-route, but shows a recent scan. Me being out of town the delivery week and the additional ’gentle’ handling by UPS, is taking some of the fun out of it. UPS says delivery next week so we are going to keep an eye on it. I wish BM would use Fed Ex. I ordered a bunch of cables from BJC and it was a free two-day ship with Fed Ex, and that was almost as heavy and that order was a fraction of the cost of the BM DAC & Cable order. |
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