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Aurender N10 display issue

I took delivery of what appeared to be a flawless Aurender N10. I got everything situated and fired it up annnnd something is wrong with the display. The colors are out of whack. White is magenta, Blue is purple and the off-white color of the Luxman style meters is pink. What’s strange is when the unit boots up the font color is normal. I’m assuming the display is on it’s way out…I’m just hoping this isn’t a major repair. Anyone else experience this? 
 

 

128x128jl1ny
ghdprentice
7,323 posts
 

Aurender remote support is great. Just go into settings and Help… send them a message. They can remote diagnose. Perhaps it is a setting.

curiousjim's avatar
curiousjim
4,931 posts
 

@jl1ny 

Did you buy the Aurender new??

jl1ny's avatar
jl1ny OP
419 posts
 

@curiousjim

No Sir. It was from TMR, in like new condition, pretty much flawless (cosmetically at least). They have been very responsive, I’m waiting on Aurender to give me an idea on what the issue is then I’ll take it from there. Meanwhile I’ve been scrubbing the net and can’t find any information on this problem.

curiousjim's avatar
curiousjim
4,931 posts
 

@jl1ny 

I assume you called TMR and complained and sent them pictures? Didn’t they give you 30-90 days warranty?  Is there any warranty left from Aurender? I’ve bought from The Music Room before and they’re good to work with.

hgeifman
2,282 posts
 

@jl1ny,  I also purchased my Aurender N20 from The Music Room.  Please CALL them on Wednesday and get the help you need.  Their Customer Support is excellent.  please keep us posted.  

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