Aurender N10 display issue


I took delivery of what appeared to be a flawless Aurender N10. I got everything situated and fired it up annnnd something is wrong with the display. The colors are out of whack. White is magenta, Blue is purple and the off-white color of the Luxman style meters is pink. What’s strange is when the unit boots up the font color is normal. I’m assuming the display is on it’s way out…I’m just hoping this isn’t a major repair. Anyone else experience this? 
 

 

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@curiousjim

No Sir. It was from TMR, in like new condition, pretty much flawless (cosmetically at least). They have been very responsive, I’m waiting on Aurender to give me an idea on what the issue is then I’ll take it from there. Meanwhile I’ve been scrubbing the net and can’t find any information on this problem.

@jl1ny 

I assume you called TMR and complained and sent them pictures? Didn’t they give you 30-90 days warranty?  Is there any warranty left from Aurender? I’ve bought from The Music Room before and they’re good to work with.

@jl1ny,  I also purchased my Aurender N20 from The Music Room.  Please CALL them on Wednesday and get the help you need.  Their Customer Support is excellent.  please keep us posted.  

Team Aurender is absolutely incredible! They diagnosed and fixed the issue remotely. No questions asked, just awesome. I’m elated to say the least. TMR was equally supportive, great people to deal with. Customer support like this is the gold standard, I’ve done several deals with them, each was a great experience.