Aurender N10 display issue

@jl1ny 

I assume you called TMR and complained and sent them pictures? Didn’t they give you 30-90 days warranty?  Is there any warranty left from Aurender? I’ve bought from The Music Room before and they’re good to work with.

@jl1ny,  I also purchased my Aurender N20 from The Music Room.  Please CALL them on Wednesday and get the help you need.  Their Customer Support is excellent.  please keep us posted.  

Team Aurender is absolutely incredible! They diagnosed and fixed the issue remotely. No questions asked, just awesome. I’m elated to say the least. TMR was equally supportive, great people to deal with. Customer support like this is the gold standard, I’ve done several deals with them, each was a great experience.

@jl1ny

+1 yep my experience as well.

For those that don’t understand what it means to diagnose and fix remotely.

I my case, I sent a message through the Conductor app that I had an issue. During the night they logged on to my Aurender streamer, ran diagnostics, and fixed the problem. In the morning my Aurrender was fully functional with an email saying they fixed it. I did nothing except send them a message within The Conductor app. That was it. It was also a problem that did not stop my streamer from working, just an inconvenience.

This is so cool, the way technology should work. Just by sending the message essentially from your Streamer, they receive all the info about your streamer, model, serial number, firmware level.. etc. That allows remote access. They take the ball… and done. Very cool.

This is the complete opposite experience I have had with other streamers… call, check their FAQs, emails… over days. Get frustrated. We’re all the effort required was on my side.

I’m so glad I bought an Aurender too.  The support is really incredible.