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My PerfectWave dac is working!

My PWD is NOT working!!!

I tried connecting the dac, with a cd transport connected via coaxial, to my preamp via balanced and rca cables. No sound.

I was thinking the problem was with the preamp. So, I connected the PWD directly to my monoblocks. No sound either via rca or xlr!

 

The unit is on, and appears to be fully operable. Is this an audio gremlin, or are there problems with these pwd’s that I’m not aware of.

I purchased this unit brand new and have used it sparingly because I use vinyl a lot.

I’ve run out of solutions. Can anyone help?

128x128coltrane1
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fuzztone's avatar
fuzztone
5,629 posts
 

There are more than one PS Audio Perfectwave.

If it’s a Directstream mk 1 there is a small blue connection screen in the middle of the main screen. This has to show a RCA/coax image (in your case) with a green light (for the handshake) Without both you get nothing.

What did PS say?

coltrane1's avatar
coltrane1 OP
792 posts
 

I’m calling PSA in a few minutes. It’s the MKII version of the original PWD. It’s not a DSD, unfortunately.  I can’t spend $4k plus for a dac. 

coltrane1's avatar
coltrane1 OP
792 posts
 

The transport worked perfectly with the PSAudio MKII dac prior to attempting to connect separates. It’s a Cambridge Audio CXC V2 transport. 

coltrane1's avatar
coltrane1 OP
792 posts
 

PS Audio can’t help. I’ve got no sound with the phono preamp connected to the preamp and monoblocks either.

I’m at a loss. I don’t have another preamp, or amplifiers, to insert into the system to attempt to see what the problem is. Right now I’ve zero sound. I’m wondering if the issue is the amps 12AX7 tubes.

None of the four 12AX7 tubes light up. Should they? They’re lukewarm to the touch. I’ve 4 new tubes on order.

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