2. misc-audio
  3. 181997-36

Innovative Autio in NYC just hung up on me

Being they are one of two dealers for StromTank, and being I would like to buy one, I called Innovative Audio in NYC and was greeted by a woman who insisted on keeping her voice loud and when I told her she was yelling at me, hung up on me!  

I guess this is why in my 50 years in HiFi, I NEVER shopped at Innovative Audio Video Showrooms.  I can order the unit directly from Alex, and I am.  It would have been nice to go for a listen.  StromTank should STRONGLY consider these yokels selling for them.

cerrot
cerrot's avatar
cerrot OP
1,700 posts
 

She did have a loud voice, but she was yelling on top of that, which made it worse.  All she had to do was put me on hold and look it up.  She was rude and nasty.  

unsound
7,367 posts
 

I haven’t been to Innovative in years, but when I lived in NYC their Brooklyn store was my preferred dealer. I also used to like Stereo Exchange. Once I had a poor experience at Stereo Exchange with one of the salesman that I had already established a relationship with. It was a busy moment, and it never happened again. I chalked it up to a human having a bad day. It never happened again. Good service continued as usual.

bubba12's avatar
bubba12
469 posts
 

There is this false narrative about dealers being helpful and nice. I have not necessarily seen that. They don’t let you really listen at your leisure. They control the music selection. Easier to just buy online. 

cleeds
6,275 posts
 

bubba12

There is this false narrative about dealers being helpful and nice. I have not necessarily seen that. They don’t let you really listen at your leisure. They control the music selection ...

You've been visiting the wrong dealers.

jwei
190 posts
 

I've had the best service at Brooks Berdan Monrovia SoCal.  Great listening session.

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