2. misc-audio
  3. 181997-36

Innovative Autio in NYC just hung up on me

Being they are one of two dealers for StromTank, and being I would like to buy one, I called Innovative Audio in NYC and was greeted by a woman who insisted on keeping her voice loud and when I told her she was yelling at me, hung up on me!  

I guess this is why in my 50 years in HiFi, I NEVER shopped at Innovative Audio Video Showrooms.  I can order the unit directly from Alex, and I am.  It would have been nice to go for a listen.  StromTank should STRONGLY consider these yokels selling for them.

128x128cerrot
unsound
7,315 posts
 

I haven’t been to Innovative in years, but when I lived in NYC their Brooklyn store was my preferred dealer. I also used to like Stereo Exchange. Once I had a poor experience at Stereo Exchange with one of the salesman that I had already established a relationship with. It was a busy moment, and it never happened again. I chalked it up to a human having a bad day. It never happened again. Good service continued as usual.

bubba12's avatar
bubba12
430 posts
 

There is this false narrative about dealers being helpful and nice. I have not necessarily seen that. They don’t let you really listen at your leisure. They control the music selection. Easier to just buy online. 

Ag insider logo xs@2x
cleeds
5,715 posts
 

bubba12

There is this false narrative about dealers being helpful and nice. I have not necessarily seen that. They don’t let you really listen at your leisure. They control the music selection ...

You've been visiting the wrong dealers.

jwei
134 posts
 

I've had the best service at Brooks Berdan Monrovia SoCal.  Great listening session.

jayctoy's avatar
jayctoy
3,806 posts
 

On audio dealers most of the time good service is rare.Here in Chicago At Quintessen Audio never have a bad experience from them? Mick treat everybody with dignity.

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