Putting a new end on a XLR cable

This is what's wrong with this hobby/industry.  Do you really think it will take TARA Labs $500 to diagnose/fix this issue?  I think not, but even so, it's likely an isolated request/incident. TARA Labs should fix it for free - that's the way they should treat a customer. It's a drop in the bucket for TRA Labs.  Greed - IMO.

Tell the TARA people to answer the question "how can I open the XLR terminal?". They're just giving you some B.S..

@op. From looking at pics on the net, they probably do unscrew. That is the way most neutrik xlrs come apart. However, on the Tara Labs cable, the collet that is immediately behind the xlr plugs would block that from happening - unless the collet is removed.

First I ever heard of Tara Labs cables. Thanks for the heads up. Hope you work it out.

On every thread like this there are always people who recommend calling the manufacturer. I’m sure they are just sadists. They are currently sitting in their listening chair with a snifter of brandy and a smile on their face. They are picturing you punching endless buttons to get through the computer phone tree--reaching dead ends and having to hang up and dial again several times. You eventually start hitting 0 and the computer tells you this is not an option...meanwhile our antaginist has a clear picture of this in their mind and they are smiling as they take another sip of Napoleaon. Now you’re getting really upset and yelling "representative" at the computer. The computer says "i must have more information before I can connect you." ....another sip of fine brandy by the evil genius....finally you’re connected to a guy in a call center in India. He says he can’t answer technical questions, they must be submitted online. He promises an answer in 45 days but you know that you’ll never get an answer....one final sip of brandy. Remove the silk smoking jacket and slip into bed for sweet dreams of other people suffering.