Fee for home audition


I am in the market for a music server/streamer. I was discussing with one of the authorized dealers for a streamer. He had a demo unit and was willing to bring to my home for an hour and let me try. He is located around 10-15 minutes from my home. He wants to charge 5% for home demo. Is this the industry standard? I am not meaning to disparage anyone so not going to name the dealer. I am just trying to see what the standard practice is. 

svenjosh

@grislybutter 

“I don’t know any other country where you can do this, order things, send them back, take it home from the dealer to try, the US is an amusement park for adults. “


I don’t necessarily think that’s a USA thing. I lived in Communist Shanghai China for 6 years and same thing from any place half way reputable. Took back 2 different pairs of speakers after a week or so for full refunds. Although I did tip the sales guy like 200 rmb (30 bucks) in both instances. 

"He had a demo unit and was willing to bring to my home for an hour and let me try."

A whole hour? That’s funny.

@xtremefidelity +1

your description of the process of auditioning a product from a dealer then searching for the lowest price from ANYBODY is spot on. Having said that, if the product is already a store demo, I wouldn't charge a rental fee for a couple of days (I agree an hour is ridiculous, it would be like marrying someone after a coffee date) but any transport/setup would include a non-refundable charge (can't return labor).  Also keep in mind that every day that product is out of the showroom could potentially lose a sale to a customer who wanted to hear it in the store. The rental fee is a bad look, but perhaps the dealer isn't the ogre being portrayed here, but instead just has experienced this scenario before.

I once read a church reader board that stated: "A Good Friend Stabs You in the Front"

At least the dealer was forthcoming about the rules of engagement and gave you the opportunity play, or not play -- upfront.  Your call.