I think there are users who abuse the system and the good will of dealers. I wouldn’t loose sleep over one dealer being unreasonable when so many are so generous.
I don’t know any other country where you can do this, order things, send them back, take it home from the dealer to try, the US is an amusement park for adults. For my good conscience, I never order or try anything I am not interested in keeping, but if it does not impress me, I send/take it back.