2. cables
  3. 150146-4331

Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman
stuartk
2,915 posts
 

@fastfreight 

I have had nothing but good service and good experiences with Steven at the Cable Company.  He guided me through several shipments from the lending library, and I ultimately bought nice B stock Audience cables.  Ken

This had been my experience with Steven as well. I purchased cables, Symposium platforms and footers from him and he was always very pleasant , patient and helpful. I never felt pressured by him to buy anything. 

However, my most recent cable borrow will be my last. I don't know if I was just freakishly lucky in past interactions or what. Apparently, Steven was too busy to respond to my phone messages. I got handed off to some guy named John with a really snooty attitude who completely  ignored me. Never again -- they just lost a once-loyal customer. When I called to complain about this, they showed absolutely no interest. I guess they're so successful they don't need to worry about how they treat their customers. 

fsonicsmith1
101 posts
 

For many years I bought thousands and thousands of dollars worth of gear from Steven and then he suddenly stopped responding when I had an order pending. I complained and was told John would be my salesman from now on. I figured maybe John was replacing Steven but now that I read this thread I see that maybe something else was going on. My three Symposium racks alone cost me more than 10K. 

stuartk
2,915 posts
 

@fsonicsmith1 

Yes; Steven was great. I'll forfeit a couple hundred dollars in unutilized deposit fees but won't be buying anything more from TCC. 

ozzy's avatar
ozzy
7,495 posts
 

stuartk,

What is TCC?

ozzy

thecarpathian's avatar
thecarpathian
4,536 posts
 

What is TCC?

I'm going to guess The Cable Company.

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