Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

@fsonicsmith1 

Yes; Steven was great. I'll forfeit a couple hundred dollars in unutilized deposit fees but won't be buying anything more from TCC. 

Have never made a purchase from the The Cable Company but I do utilize their website for information, then I shop around a bit. For the most part I am a Transparent Cable user and have a guy that gives me a deal most of the time, if not I just go direct. 

In more resent times I’ve purchased a lot of cables from these guys. I’ve always dealt with Jason who recently was promoted to president of the company. Jason rocks. Since then I’ve been dealing with Ethan and have zero complaints. These people are my go to for cables.